Returns & Exchanges
RETURN & EXCHANGE POLICY
BrandED Uniform Solutions gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online for a store credit (BrandED E-Gift Card). Request must be submitted within 15 days from the date your order delivered.
Submitting your Return
- Start your return process by clicking the Return Portal Link here.
- If you select to "Ship with our Prepaid Return Label" a $6.00 return shipping fee will be deducted from your store credit (BrandED Uniform Solutions E-Gift Card)
- If you select "Ship with your own Carrier" your will be responsible to mail the package back.
- You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.
- Once we receive your return, we will refund the purchase amount to a BrandED Uniform Solutions E-Gift Card sent to your order's email address.
- Please allow up to two weeks for your return to be processed.
BrandED Uniform Solutions offers exchanges for the same item in a different size and price (Even Exchange). Exchange Request must be submitted within 15 days from the date your order delivered.
Submitting your Exchange
- Start your exchange process by clicking the Return Portal Link here.
- Select exchange under "Action"
- Select the size/color you would like to Exchange your item(s) for.
- The options available are based on in-stock availability only. You will not be able request an exchange for an out of stock item.
- Once we receive your return, your exchange order will be shipped.
- Please allow up to two weeks for your exchange to be processed.
- Returning items must be received within 10 days of your approval. If we do not receive your return within this time frame your exchange request and the items that were placed on hold will be cancelled.
- If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
We will not be accepting any returns or refunds due to Covid closures or other circumstances relating to Covid.